What we find
The workaround tells you exactly where the product failed.
- Documentation takes longer than the appointment.
- Training is required because the interface isn't self-evident.
- Alerts get dismissed because there are too many to read.
- Procurement liked it. The people using it never got a say.
What you get
Designed for someone already behind.
We shadow the real shift, workarounds included, because the workaround is the most honest usability report you will ever get. Then we cut steps against minutes on the floor and design the edges everyone else skips: interruptions, handovers, shared screens, gloves, bad light.
- Shadow the real shift, workarounds included
- Cut steps, and justify every one that stays
- Design fast documentation and structured entry
- Fix alerting so the important one still lands
- Handle shared devices, interruptions and handovers
- Meet WCAG properly, verified rather than assumed
How it runs
Shadow, cut, design the edges, test on the floor.
Shadow the shift
Including every workaround. Especially those.
Cut
Each interaction priced in minutes on the floor.
Design the edges
Interruptions, handovers, shared screens, bad light.
Test with clinicians
The people on the floor, before it ships.